Choosing the Right Small Business IT Support

choosing the right small business it support

Having good small business it support and solutions is important if you want o ensure that your company’s information technology needs are satisfactorily met. But with all the IT solutions providers out there, picking the one for the job can sometimes be difficult.

So how do you choose a solutions provider for your business operations?

Understand What Your Business Really Needs

One important matter to note of when choosing an IT solutions provider is that small businesses have different needs compared to larger companies. For instance, a small online store might not need to use a dedicated server to handle transactions. Hosting services, such as Google Drive, are often enough to keep tabs on the transactions coming through the store. This in turn, can cut down greatly on the amount of IT solutions needed.

However, as this PR Web article says, you need to think broadly when looking into your business’ particular information technology needs. Ask yourself what kind of tasks have to be accomplished for business operations. Determine which tasks need IT support and which ones can be managed even without it. You also need to determine whether your business operations might be at risk with your current IT setup. From there, you will be able to map out a comprehensive IT support plan.

Looking For an IT Support Provider

Price is often one of the first considerations made by companies when looking for small business IT support and solutions provider. After all, these companies often don’t have a lot of money to spend. However, one mistake to avoid here is going with a provider simply because they have the lowest offer. Remember that you are putting your business’ IT capability on the line here. Go over the IT plan you have prepared and see which provider is able to give everything you need for a fairly reasonable price.

Sufficient tech support is also an important consideration when choosing an IT solutions provider. Blue Derkin gives a rundown of important questions to ask when checking a provider’s tech support capability:

“When my site, for some unknown reason, goes down, can I call up and get a real, live person on the phone? And, more than that, can they find out what’s wrong and fix it, or at least tell me what I need to do to get my site back online? Before going with a host look into their reputation for customer support. See what kinds of different ways you can contact them when you need support – email, toll-free phone, chat, and so on. Are they staffed 24/7? Do they outsource support?”

Working with an IT Support Provider

When working with your chosen IT provider, keep in mind that they still have their limitations. For instance, the tech they provide might not be able to meet demands higher than what has initially agreed upon. Take this into consideration when making an assessment of the provider’s performance. It would also be a good idea for you to discuss scalability options early with them, so that these can be implemented when needed.

Contact us today to learn more about small business IT support and solutions providers.

The Crucial Elements of a Managed Services Provider

the crucial elements of a managed services provider

What are the crucial elements of a managed services provider? What should be included in your services provider package? Will it offer security in times of a disaster, or anytime?

Here are some ways an effective MSP can help your business thrive and take the worry out of networking and security issues.

  1. Staff and Talent Acquisition– An MSP takes current staff and has them do what they do best, while combining it with the best outsourced agents for specific IT tasks. These can come from a variety of sources. But it still keeps the process under the same roof by calling on specialists from within or without, whenever they are needed the most.
  2. Handles networking and security issues– The complications of networking and keeping your network and servers secure can be immense. Having a managed services provider that takes time and care to ensure it all runs efficiently and limits down time is essential to the smooth operation of a business.
  3. Cloud service solutions– A good MSP also provides the best cloud service and integrates all your systems to work with your cloud servers. Cloud storage and maintenance is one of the most important things a business can do to allow for natural disasters, have a reliable backup system, and be able to access files from any location. Choose a managed services provider who understand how things work in the cloud.
  4. IT support and management– It is important to be able to get in touch with someone in the event of a crisis. Having all your systems in one place often makes this process simpler and easier to manage. If you do not have to call different places to get the job done, it will also happen faster.
  5. Disaster recovery plans– Having a disaster recovery plan is essential to the smooth continuity of your business in the event of a disaster. Plan today by having an MSP who knows how to handle this, and how to design a plan that will work in the event of a crisis.

When looking for the best managed services provider (MSP), it is important that you find one that can handle the above elements when you need them. Networking, security, and cloud-based services, as well as disaster and recovery plans are all essential to the smooth operation of a business. Having local IT representatives, or at least ones who can respond quickly to any breaches in security or other issues, will help provide a sense of security in the day-to-day routines of your business.

If you need advice on how this applies to your business, or want to consult with us about what we can offer as a managed services provider, contact us.