How Managed Services Can Provide Peace of Mind

Technology has become an integral part of the business in the modern era. Tracking shipments, inventory, sales, personnel hours, and countless other aspects of the business are now synonymous with a wide a variety of systems and software.

Managing these resources can be difficult, however. Many companies and businesses don’t have the means or resources to set up and manage their own infrastructure. So what are managed services and how do they fill this role?

The Technology Services Industry Association breaks down managed services into five distinct categories that customers may need.

Monitoring

A lot of time companies will purchase solutions marketed to their needs, but can have a wide-variety of difficulty operating it once it’s installed. From performance issues to unexpected behaviors and crashes, without a dedicated IT team even the smallest of issues can be difficult to isolate and resolve. The monitoring part of managed services is just what it sounds like. Watching systems to make sure everything is running smoothly. If there are issues they contact you and let you know what’s happening, however, this basic service may not extend to troubleshooting and resolving the issue.

Operate

Here’s where the hands get dirty. When businesses opt to have a managed service provider operate their system they not only monitor it, but take charge and fix the issue when things go wrong. The managed service provider becomes your safety net. Making sure everything is running smoothly and saving the day when disaster strikes is the most important part of this essential function.

Optimize

Technology is now a rapidly evolving machine and optimization is the service that makes sure the business stays on top. By assessing current needs and the best solutions available, many managed service providers are now advising their customers on the solutions that are right for them. Maybe, you won’t need the latest and greatest out there, but by actively having a consultant keep you informed it makes sure you don’t miss out on vital opportunities to improve your technological solutions.

Transform

This is an extension of optimize and can fill a vital function in any business. Your managed service provider actively monitors the latest and greatest trends and technological solutions that can benefit your business. They help apprise you of changes and trends, and then implement them seamlessly into your business. This helps you focus on what you do best while maintaining the most up-to-date and powerful hardware and software that suits your needs.

Managed XaaS/Cloud

While not right for every business, there are a lot of cloud-based solutions and an almost infinite number of software and hardware options for almost any need. More and more businesses are turning to the Anything as a Service(XaaS) and cloud service solutions to help them expand, grow, and collaborate in new and effective ways. Managed service providers are happily filling this role, combining it with the rest of the services offered to provide an endless stream of solutions to best suit you and your businesses needs.

Think you could benefit from a Managed Service Provider?

Please contact us so we can help see what solutions we can offer to help you and your business reach your potential!

The Crucial Elements of a Managed Services Provider

The Crucial Elements of a Managed Services Provider

What are the crucial elements of a managed services provider? What should be included in your services provider package? Will it offer security in times of a disaster, or anytime?

Here are some ways an effective MSP can help your business thrive and take the worry out of networking and security issues.

  1. Staff and Talent Acquisition– An MSP takes current staff and has them do what they do best, while combining it with the best outsourced agents for specific IT tasks. These can come from a variety of sources. But it still keeps the process under the same roof by calling on specialists from within or without, whenever they are needed the most.
  2. Handles networking and security issues– The complications of networking and keeping your network and servers secure can be immense. Having a managed services provider that takes time and care to ensure it all runs efficiently and limits down time is essential to the smooth operation of a business.
  3. Cloud service solutions– A good MSP also provides the best cloud service and integrates all your systems to work with your cloud servers. Cloud storage and maintenance is one of the most important things a business can do to allow for natural disasters, have a reliable backup system, and be able to access files from any location. Choose a managed services provider who understand how things work in the cloud.
  4. IT support and management– It is important to be able to get in touch with someone in the event of a crisis. Having all your systems in one place often makes this process simpler and easier to manage. If you do not have to call different places to get the job done, it will also happen faster.
  5. Disaster recovery plans– Having a disaster recovery plan is essential to the smooth continuity of your business in the event of a disaster. Plan today by having an MSP who knows how to handle this, and how to design a plan that will work in the event of a crisis.

When looking for the best managed services provider (MSP), it is important that you find one that can handle the above elements when you need them. Networking, security, and cloud-based services, as well as disaster and recovery plans are all essential to the smooth operation of a business. Having local IT representatives, or at least ones who can respond quickly to any breaches in security or other issues, will help provide a sense of security in the day-to-day routines of your business.

If you need advice on how this applies to your business, or want to consult with us about what we can offer as a managed services provider, contact us.