How Can IT Support for Small Businesses Help You Improve Customer Service?

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Customer service is critical to your company’s success. Recent data reported at Small Business Trends shows that some form of poor customer service is responsible for over half the negative complaints small businesses receive.

One function of strong IT support for small businesses is to enhance customer service in a number of ways, including the following:

  • Minimizing downtime for the business website. Customers need consistent access to the site, for example to contact the business, buy products, leave comments and reviews, sign into their accounts, download forms, and look up important information.
  • Gathering and analyzing information about customers. Businesses can better serve their customers and respond effectively to concerns and complaints by having a clearer picture of who their customers are. They need to understand the customers both as individuals and as members of a larger group. IT support professionals can help your business implement powerful solutions for managing customer relationships, gathering, organizing, and analyzing data from customers. They can help you maintain databases of critical customer information.
  • Establishing reliable ways for customers to reach you (and for you to reach out to them). For example, IT support professionals can help you establish and maintain a reliable business email service and Voice over IP (VoIP) solutions.

If your business enjoys strong IT support, customers can also benefit. Your employees are able to work more productively and efficiently. Both customer and employee data are more secure and, thanks to reliable backup and recovery measures, are less vulnerable to permanent loss.

Don’t hesitate to contact us to further discuss how we can help you improve your customer service performance, along with strengthening your business operations in many other respects.

Benefits of IT Support for Small Businesses

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The probability of thriving in an environment with huge corporations and established companies is minimal if you are a small business operator without the necessary support you need. Several strategies can help small businesses surmount competition in their respective industries, including the adoption of the right marketing strategy and investment in technology.

Unfortunately, small enterprises do not have adequate resources to invest in IT services, which is a prerequisite for achieving success. Outsourcing your IT services from reliable vendors can help your small establishment achieve set objectives as it grows. Here are the benefits of seeking the help of external IT support service providers for your small business.

IT Support Reduces Downtime

Experiencing lengthy downtimes is a severe setback for small businesses that rely heavily on technology. Since systems are prone to failure on various occasions due to diverse reasons, you cannot afford to remain without a backup plan as a small business operator. Engaging a credible third-party IT service provider in offering support services for the systems within your small firm will eliminate the frustrations of unnecessary downtime.

IT support service vendors can provide several services including data backups, regular maintenance, and system updates, in addition to ensuring quick response in case the unexpected happens thus taming system downtime.

Ability to Leverage the Latest Technology

Needless to say, in the world of technology what is relevant today will become irrelevant tomorrow. The demands of customers are also changing every day, and you need to remain informed to stay ahead of the curve. As a small business operator, you may have difficulties researching the latest innovations to incorporate into your operations to promote productivity.

A professional IT support services provider will help your small business leverage the latest advancements in technology so that you can compete favorably with others in your industry.

It Promotes the Achievement of Core Objectives

Most small business operators lose focus on what they should pursue as the primary objective of their enterprises when they shift attention to their IT requirements. Divided attention will undoubtedly lower the productivity of your business. That is why you need to hire third-party IT support service providers.

Releasing the responsibility of IT support to a qualified vendor of these services allows you to commit more time and resources to projects requiring your attention for your company to achieve set objectives. If you need more information on the benefits of IT support services for small businesses, contact us today!

Outsourcing in Fort Lauderdale: The Advantages!

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Monetary profit is generally the highest priority in any business — it makes sense that business owners and managers would prefer to focus on that rather than “chasing tails” and spending hours managing a computer, or network of them, to achieve unforeseeable and potentially damaging results. Those who run small businesses and are at the same time computer-savvy have an advantage in that they can save some money on hiring professionals to manage their computer equipment — but sometimes professionals have better solutions than tech-savvy folks can provide — and even if a business manager is indeed tech-savvy, most likely she doesn’t want to spend time dealing with the maintenance and repair of business computers. This is when outsourcing comes in. 

Here are some points to consider for deciding whether outsourcing in Fort Lauderdale is the right path:

  • Exceptional ROI — Return On Investment
  • Better Security

Money is spent on expensive equipment. Additionally, many times, to save money, business managers will attempt to install and configure computers on their own. However, time is being taken away from focusing on how to bring in monetary profit by doing this. Also, there’s the high potential of improperly configuring the equipment which could have disastrous results, generally speaking. Outsourcing the installation, set up, and ongoing maintenance of computers will increase the ROI — return on investment — due to the equipment running at its optimal ability. In this case, managers and business owners pay no mind or worry.

Business owners and managers taking computer security into their own hands is a gamble. There are two basic vectors to be concerned about when attempting this. First — computer hackers who seek to illegally obtain and use private information using sophisticated abilities are out there, and they are waiting for just the right time to attack. Computer systems that are not secured by experienced professionals are at a high risk of being compromised by criminals. Second — computer security also encompasses the preservation of computer data. Human error or hardware malfunctions can render a business dead in its tracks with nowhere to go. Efforts have been made by the computing industry to mitigate the risks of data loss. Thus, they should be taken advantage of correctly — allowing professionals to handle the job.

Outsourcing in Fort Lauderdale will achieve optimal return-on-investment and security for small businesses. Allowing owners and managers to focus on what’s most important to them — monetary profit!  Please contact us for a consultation. 

Benefits of IT Support for SMBs

a group of people holding their hands together

The probability of thriving in an environment with huge corporations and established companies is minimal if you are a small business operator without the necessary support you need. Several strategies can help small businesses surmount competition in their respective industries, including the adoption of the right marketing strategy and investment in technology. Unfortunately, small enterprises do not have adequate resources to invest in IT services, which is a prerequisite for achieving success. Outsourcing your IT services from reliable vendors can help your small establishment achieve set objectives as it grows. Here are the benefits of seeking the help of external IT support for SMBs.

It Reduces Downtime

Experiencing lengthy downtimes is a severe setback for small businesses that rely heavily on technology. Since systems are prone to failure on various occasions due to diverse reasons, you cannot afford to remain without a backup plan as a small business operator. Engaging a credible third-party IT service provider in offering support services for the systems within your small firm will eliminate the frustrations of unnecessary downtime.

IT support service vendors can provide several services including data backups, regular maintenance, and system updates, in addition to ensuring quick response in case the unexpected happens thus taming system downtime.

Ability to Leverage the Latest Technology

Needless to say, in the world of technology what is relevant today will become irrelevant tomorrow. The demands of customers are also changing every day, and you need to remain informed to stay ahead of the curve. As a small business operator, you may have difficulties researching the latest innovations to incorporate into your operations to promote productivity.

A professional IT support services provider will help your small business leverage the latest advancements in technology so that you can compete favorably with others in your industry.

It Promotes the Achievement of Core Objectives

Most small business operators lose focus on what they should pursue as the primary objective of their enterprises when they shift attention to their IT requirements. Divided attention will undoubtedly lower the productivity of your business, and that is why you need to hire third-party IT support service providers.

Releasing the responsibility of IT support to a qualified vendor of these services allows you to commit more time and resources to projects requiring your attention for your company to achieve set objectives. If you need more information on the benefits of IT support for SMBs, contact us today!

How Managed Services Can Provide Peace of Mind

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Technology has become an integral part of business in the modern era. Tracking shipments, inventory, sales, personnel hours, and countless other aspects of the business are now synonymous with a wide variety of systems and software. Managing these resources can be difficult, however. Many companies and businesses don’t have the means or resources to set up and manage their own infrastructure. So what are managed services and how do they fill this role?

The Technology Services Industry Association breaks down managed services into five distinct categories that customers may need.

Monitoring

Often, companies will purchase solutions marketed to their needs but can have a wide variety of difficulties operating them once installed. From performance issues to unexpected behaviors and crashes, without a dedicated IT team, even the smallest of issues can be difficult to isolate and resolve. The monitoring part of managed services is just what it sounds like. Watch the system to make sure everything is running smoothly. If there are issues, they will contact you and let you know what’s happening, however, this basic service may not extend to troubleshooting and resolving the issue.

Operate

Here’s where the hands get dirty. When businesses opt to have a managed service provider operate their system, they not only monitor it but take charge and fix the issue when things go wrong. A managed service provider becomes your safety net. Making sure everything is running smoothly and saving the day when disaster strikes is the most important part of this essential function.

Optimize

Technology is now a rapidly evolving machine and optimization is a service that makes sure the business stays on top. By assessing current needs and the best solutions available, many managed service providers are now advising their customers on the solutions that are right for them. You probably won’t need the latest and greatest out there, but actively having a consultant keep you informed makes sure you don’t miss out on vital opportunities to improve your technological solutions.

Transform

This is an extension of optimization and can fill a vital function in any business. Your managed service provider actively monitors the latest and greatest trends and technological solutions that can benefit your business. They help apprise you of changes and trends and then implement them seamlessly into your business. This helps you focus on what you do best while maintaining the most up-to-date and powerful hardware and software that suits your needs.

Managed XaaS/Cloud

While not right for every business, there are a lot of cloud-based solutions and an almost infinite number of software and hardware options for almost any need. More and more businesses are turning to Anything as a Service(XaaS) and cloud service solutions to help them expand, grow, and collaborate in new and effective ways. Managed service providers are happily filling this role, combining it with the rest of the services offered to provide an endless stream of solutions to best suit you and your business needs.

Think you could benefit from a Managed Service Provider?

Please contact us so we can help you see what solutions we can offer to help you and your business reach your potential!