CNBC: Small Businesses Get ‘Tech-Savvy’

cnbc small businesses get tech savvy

‘Costs’ are not the only obstacle keeping a lot of small-business owners from embracing new technologies—including outsourcing their IT services to a managed provider. 

According to CNBC, the pushback also stems from the lack of time the SMB-owner has to allocate to technical issues. Yet, companies realize the critical need for new technologies to be competitive in the marketplace.

“‘Even with cost and time being a factor, many small businesses have little choice but to embrace the trend…streamlined technology is all but a necessity in modern-day commerce.'”

Salesforce survey: Over half of SMBs desire new technologies.

What’s more, data from Salesforce indicates that SMBs (53 percent) would like to implement new technology in their businesses, but turn away because “it can be expensive,” or they have ongoing concerns about cybersecurity.  

Balancing ‘innovation and risk management.”

Nonetheless, as ‘The CIO Advisor’ notes, companies know full well that positive outcomes are possible with the right balance of “innovation and risk management.” 

Moreover, while many company stakeholders may think their existing network is providing the scalability they need right now, the question still remains: Is it optimized for the future…and capable of detecting and acting on future threats?

Forbes: MSP deliver cost savings and security.

According to a 2019 Forbes article, SMBs may not be in a position to migrate all their services to a managed IT service, but can benefit when choosing an “a-la-carte” plan; furthermore, using an MSP  can lead to cost savings and a more secure network. Added benefits include “improving team productivity.” 

Cyber attacks: An inconvenient truth…

Alarmingly, as Forbes notes, “over 40% of cyber-attacks are targeted at SMBs. Those affected, according to a recent study, never recover totally and are “generally out of business within six months.”

Contact us to learn more about the many options we can provide. We focus on your business to offer tailor-made managed IT services. You’ll like our proactive approach.

Predicting Major Disruptions to the MSP Market in 2019

predicting major disruptions to the msp market in 2019

2019 promises to be a breakout year for the technology industry, with exciting advances in concepts such as machine learning and AI. However, 2019 is also a year that promises to exhibit some major disruptors, or challenges, especially as they relate to MSP (managed service providers). 

Only the Strong Will Survive

As organizational dependency on technology continues to grow and technology itself becomes increasingly complex, MSPs that lean toward complacency will be pushed out of the market. Only the MSPs committed to continually evolving to meet the increasingly complex needs of today’s small businesses will survive. MSPs who can expect to survive amid their counterparts will:

  • Make security challenges a top priority
  • Expand the types of services offered
  • Hire highly-skilled technical experts who can support their expanded line of services

Security is Paramount 

A successful MSP recognizes that small to medium-sized businesses need to be as prepared as large corporations against cyber threats. Almost 2/3 of all SMBs have experienced a recent cyber attack. It is no longer possible for SMBs (or their MSPs) to think they can fly under the radar against data breaches while their larger counterparts with big security teams (i.e. major corporations), fend off all the attacks. Both MSPs and SMBs must understand that enacting comprehensive security plans is paramount this year.

More Disruptive than Cloud 

Cloud technology may have seemed like a major disruptor to SMBs, but it was a disruptor that provided positive benefits such as company access on-the-go and greater collaboration among organizational members. The disruption that cyber security issues will bring in 2019, will be very demanding both for small businesses and MSPs that are not fully prepared to meet the challenge.

Summary

Here at Bluwater Technologies, we see the disruptors in 2019 especially as they relate to cyber security, and we are determined to meet these challenges. If you would like to connect your business with a truly committed MSP in order to meet 2019’s disruptors head on, please contact us.

We Know The Secret To Hiring Great Employees

we know the secret to hiring great employees

At Bluwater Technologies, we understand employees are one of the most important assets of a company especially when a company provides services that require a high level of commitment to corporate clients. We are dedicated to hiring employees who possess not only a high degree of technical skills and knowledge but who are effective problem solvers as well. By following a well-rounded evaluation assessment plan for each prospective employee, we are able to have an “extra edge” when it comes to hiring only those who are able to meet, as well as exceed customer expectations.

Beyond Skills

Of course, we recognize it is vitally important for any prospective employee to possess a high level of technical knowledge and skills in order to provide outstanding service to our clients. However, we go the extra mile by developing a profile of each prospective candidate in order to assess traits such as:

  • Their ability to work with a wide variety of client styles, 
  • Leadership skills, 
  • Communication skills within a team,
  • Problem solving skills, 
  • and their ability to effectively manage stress and resolve conflicts.

By taking this holistic approach to the overall hiring process, we are able to find the team members best-suited to work with our clients.

Successful Onboarding

Once we select a new hire, we know the hiring process doesn’t stop on the first day of employment. In order for new employees to succeed in meeting the needs of our clients, we need to continue investing in our employees. This process starts right away by following an onboarding plan for each new hire. We encourage open communication with our employees and actively engage with new hires early on, encouraging them to feel part of the team as quickly as possible. We convey our corporate mission to new hires, as well as our goals and expectations. As we increase our own levels of productivity more effectively through the process of active onboarding, it enables us to increase our level of service to clients. 

If you would like to know more about Bluwater Technologies and our great team members, please contact us.

Managed Antivirus

managed antivirus

In this age of the internet, the world is entrenched in various types of threats targeting computer users. It seems inevitable that most people will be concerned to some degree about whether their personal information will be stolen — used as an avenue by criminals to steal identities or directly steal money, to say the least. While the powers that be have enacted laws and recommended precautions to mitigate the risk of falling victim to various types of computer fraud, and while awareness of computer crimes has risen, complacency should not prevail. A proactive approach is generally recommended when dealing with the risk of falling victim to computer crimes and sometimes it’s easier to allow third parties to help with the process.

Although common sense helps a great deal to avoid falling victim to computer crimes, installing and maintaining what is called an antivirus security suite can pick up any slack that a computer user might overlook. Sometimes, while carrying out their busy schedules, people can get tired, cut corners, and use computers for tasks that carry higher security risks. Furthermore and typically, many people do not have the time to research how to use their antivirus suites after purchasing them. Antivirus software installed on a computer can become a heavy burden on computer users not only because they’re not familiar with the basics of how the software works but also because, if not configured properly, can “slow” a computer down and make it run sluggishly. 

As an alternative to computer users installing and managing antivirus software themselves, companies can be hired to install and manage the software on their behalf — this is a managed approach. This way, those desiring to use antivirus software can rest assured knowing that professionals are dealing with the situation in general and are using more of a proactive approach to protecting computers rather than waiting for a computer to be “hacked”, only then to take action. 

There are various types of antivirus solutions available and some of them come in a managed type of package as mentioned. Please contact us if this type of approach is desirable and assistance is needed in determining a suitable approach to computer security.

Understanding Managed Services: The Big Picture

understanding managed services the big picture

Managed services is about more than fixed fee contracts and 24×7 support, and if your current MSP (Managed Services Provider) doesn’t agree, you need to move on. The fact is: You need to partner with a quality provider who will offer first in class tech support and help you take a proactive approach to saving time and money while maximizing results. Read on…

Howdy Partner

Your IT infrastructure is a valuable asset that keeps your business afloat while providing employees with the tools they need to succeed. Often, technology management providers will try to sell you managed services plans that pay little attention to your most important needs. If an MSP is going to succeed in becoming an extension of your staff, they first need to take the time to understand how your business uses technology in the first place.

Becoming a valued partner is the most important piece of success when it comes to effectively managing a company’s technology assets. Building trust requires dedication and steadfastness, with a focus on providing quantifiable results. Clear communication with an organization’s managers and employees, along with proactive attention to potential computer related issues needs to serve as the backbone of creating an honest partnership between the managed services provider and client.

In The Know

The better we know each other, the better we can become important in each others lives. Managed services is about providing relevant tech support that matters. We understand that many organizations do not have the resources to hire an in-house IT staff, and that is why it is important for us to take the time to build trust and provide results.

We need our clients to know our worth, and want them to see us as an extension of their business. 

Ready?

Taking the first step to improving your IT is as easy as contacting us for a conversation.