How Managed Services Can Provide Peace of Mind

Technology has become an integral part of the business in the modern era. Tracking shipments, inventory, sales, personnel hours, and countless other aspects of the business are now synonymous with a wide a variety of systems and software.

Managing these resources can be difficult, however. Many companies and businesses don’t have the means or resources to set up and manage their own infrastructure. So what are managed services and how do they fill this role?

The Technology Services Industry Association breaks down managed services into five distinct categories that customers may need.


A lot of time companies will purchase solutions marketed to their needs, but can have a wide-variety of difficulty operating it once it’s installed. From performance issues to unexpected behaviors and crashes, without a dedicated IT team even the smallest of issues can be difficult to isolate and resolve. The monitoring part of managed services is just what it sounds like. Watching systems to make sure everything is running smoothly. If there are issues they contact you and let you know what’s happening, however, this basic service may not extend to troubleshooting and resolving the issue.


Here’s where the hands get dirty. When businesses opt to have a managed service provider operate their system they not only monitor it, but take charge and fix the issue when things go wrong. The managed service provider becomes your safety net. Making sure everything is running smoothly and saving the day when disaster strikes is the most important part of this essential function.


Technology is now a rapidly evolving machine and optimization is the service that makes sure the business stays on top. By assessing current needs and the best solutions available, many managed service providers are now advising their customers on the solutions that are right for them. Maybe, you won’t need the latest and greatest out there, but by actively having a consultant keep you informed it makes sure you don’t miss out on vital opportunities to improve your technological solutions.


This is an extension of optimize and can fill a vital function in any business. Your managed service provider actively monitors the latest and greatest trends and technological solutions that can benefit your business. They help apprise you of changes and trends, and then implement them seamlessly into your business. This helps you focus on what you do best while maintaining the most up-to-date and powerful hardware and software that suits your needs.

Managed XaaS/Cloud

While not right for every business, there are a lot of cloud-based solutions and an almost infinite number of software and hardware options for almost any need. More and more businesses are turning to the Anything as a Service(XaaS) and cloud service solutions to help them expand, grow, and collaborate in new and effective ways. Managed service providers are happily filling this role, combining it with the rest of the services offered to provide an endless stream of solutions to best suit you and your businesses needs.

Think you could benefit from a Managed Service Provider?

Please contact us so we can help see what solutions we can offer to help you and your business reach your potential!

The Impact Of Automation On Managed Services

the impact of automation on managed services

As technology evolves, demand for automation of IT services to promote efficiency in operations is increasing steadily.

Since Managed Service Providers (MSPs) interact with current trends in technology regularly, they need to adapt to such changes to remain afloat. Striking a balance between cost, accuracy, and time when resolving incidences is critical for all MSPs and that is only possible through automation of IT infrastructure and services.

IT process automation (ITPA) yields a significant impact on managed services and here is what MSPs can expect.

Managed Control

The notion that automation will deny management the opportunity to remain in control is not true. On the contrary, automating IT processes promotes managed control to allow managers to make decisions at various levels of the workflow. That is possible by deploying human checkpoints who access real-time information on different procedures through IM, phone, SMS or mail.

The implication, in this case, is that process owners assume the responsibility of taking necessary action for the process to continue. Hence, they remain in control of all operations.

Enhances Cloud Transition

Cloud services are improving the way businesses operate, and for that reason, most companies are considering transitioning from conventional setups. The challenge is that this process can prove complex for some enterprises and that can affect their service delivery. By embracing ITPA as an MSP, you can overcome some of these difficulties. As a result, you will experience seamless cloud transition and enhanced relationships with your clients.

Promotes Customization

The focus of most entrepreneurs is understanding how they can align automation of their operations with their business requirements. Therefore, MSPs should ensure that this is part of their considerations in their service provision. ITPA allows you to automate workflows for common IT functions and create custom applications for complex procedures in line with specific business operations.

As a result, that will encourage profitability and maximum use of available resources since the emphasis is on core processes of the company. If you need more information on the impact of automation on managed services, contact us today!

Are You Thinking About Using A New Managed Services Provider?

are you thinking about using a new managed services provider

You are aware that you need some help with your business’s network and technology. You have already reached out to professional Managed Services Providers (MSPs) and had your first consultation. You are hoping to find a solution that will put your business on the path to greatness. You are also probably looking for advice on how you can run your current technology more effectively and efficiently.

An MSP can help solve the problems you are having, but in order for you to receive a positive outcome, you should take the necessary time to prepare for a relationship with a new Managed Services Provider. Working with an MSP will become one of your business’s latest investments, and you want to make a great investment, right? You should take some time to gain a better understanding of your technology.

If you are thinking about using a new MSP then this likely means you are already aware that your business needs to make improvements. You probably also have an understanding of where the concerns are. When you are able to give the Managed Services Provider a clear context of your business and its concerns, your new managed services provider will be able to use their professionalism and experience to determine what problems need to be addressed first. This is why it is essential that you are able to provide a list of problems you are having with your technology and your networks.

While it is important that you have an understanding of your networks and your technology, it is also important that you are able to explain what direction you want your business to go. Some businesses are only concerned with ensuring their computers are operating well enough to get the job done, but your technology can offer more than you may be using it for.

Technology should be used as an essential and strategic business tool, and with the right managed services solution, you will be able to give yourself a great advantage over the competition. Are you ready for your business technology and networks to take your business to the next level?

Contact Bluwater Technologies today.

Fixed Fee IT Support

fixed fee it support

Many companies that provide managed IT services offer fixed fee IT support. With fixed fee support, a company takes care of managing and maintaining your IT infrastructure for your business. You pay a set fee regularly that covers all services. The approach can save money and keep your technology up-to-date and functional.

What Does it Offer?

Fixed fee IT services cover the acquiring, maintenance, security, and support of the hardware and software for your business. It can include purchasing servers and computers plus setting up and administering a network. The company buys software for you and keeps it updated. You can get backup services when desired along with cloud options. Companies offer technical support either over the phone or on-site for no additional cost.

How Would my Business Benefit?

With one fixed fee based on various factors, your business has access to the latest technology and software. It is scalable and upgradable to include more users and devices as your company grows. Fixed fee IT support takes care of monitoring the daily operation of your infrastructure. It also works with your business to plan upgrades and maintenance. In the case of technology failure or disasters, your system gets restored at no extra cost.

How is it Priced?

Companies price fixed fee IT support in different ways. Usually, they charge a monthly or quarterly fee based on the number of users or the scale of your infrastructure. This fixed fee covers all your IT needs during that period. If something breaks, the company provides support during the period for which you have paid the fixed fee. This prevents surprise high expenses that could occur during this time.

What are Other Options?

While some providers offer fixed fee managed services, there are reasons to go with other types of managed services. Paying a provider a variable fee based on the amount of service they provide at a given time may save money. Depending on your business’s needs, unlimited support for a given period may not be worth the extra cost.

For information on managed services for IT support, please contact us.

3 Reasons Why your Small Business Needs a VPN

3 reasons why your small business needs a vpn

Chances are your employees won’t always be in the office when they’re working. Even if they are, laptops and mobile devices free people up to work in small groups or in the break room if they need to meet up with someone they don’t sit next to. You small business needs a VPN. Make sure your internet connection is secured and your business’s information is kept private by using a VPN to create a secure encryption.

What are the benefits of using a VPN?

  1. VPNs let employees access information remotely and securely. VPNs, or Virtual Private Networks, are like firewalls and data encryption software for traditional networks. But if your employees are working from home or accessing data from a hotel room across the country, you can’t vouch for the security of the Internet connection and who might be reading the data. But a VPN works through a proxy server and encrypts both ingoing and outgoing information, no matter where someone is or what network connection they’re using.
  2. VPNs are good for business growth. Not only do third parties and clients expect you to have a VPN, they can help you organize business growth itself. VPNs are more standardized than your in-house connection might be, so working through a VPN  better allows interconnection between different offices and business sites.
  3. VPNs can act as a step in two-step sign-in to improve security. Data security is one of the most important tenets of business, and secure log-ins are one of the key facets to enforce good security. By making information inaccessible for remote users unless they go through your VPN client, you’re making good security a habitual step.

VPNs are one of the best ways to increase computer security. No small business can flourish with a hardline Internet connection, so make your employees mobile with a secured, encrypted connection. For more security tips and IT support, go to Bluwater Technologies here.